Silvis woman waits days for a furnace fix – blaming guarantee contractor and company

Silvis woman waits days for a furnace fix – blaming guarantee contractor and company

SILVIS, Illinois – Silvis home owner, Katrina Pettit, claims she’s been looking forward to a Geneseo business in the future fix her furnace for months.

Pettit relocated into her house four months ago. She knew whenever she purchased it there might be a nagging issue using the furnace, which explains why she bought a house guarantee plan with United states Home Shield. They agreement with JK Plumbing and Heating in Geneseo and after small interaction she seems kept alone.

Purchasing your very first house is meant become exciting, however for Pettit it is been the opposite. She purchased her household understanding the 20-year-old furnace wasn’t into the most useful of shape.

Her to buy home warranty to save some money when she bought her home, her realtor advised.

Pettit bought a warranty plan with United states Home Shield and whenever her furnace stopped working a thirty days ago, ahs called jk plumbing work and heating.

“He arrived on October 1 st to confirm my furnace,” Pettit recalls.

She claims he didn’t fix the nagging problem that point and told Pettit he would put in a work purchase. Since that time, Pettit happens to be starting to warm up her home with room heaters. The contractor is said by her arrived once more a couple of weeks later on.

“He arrived, he had been right right here for possibly fifteen minutes, and stated that we required another component,” Pettit claims. “He would definitely set you back the shop he’d be back a quarter-hour in which he never ever came ultimately back. We never heard from him since.”

Ronald Keegan, Pettit’s stepdad, is he encouraged her to own a home with her every step of the home buying experience and says.

“i’m her down,” Keegan comments, he’s more upset with how American Home Shield picks their contractors like I let. “They scrape the base of the barrel, that they plainly did in cases like this.”

Friday early morning, Pettit got some closing for a call with AHS additionally the specialist through JK Plumbing and Heating.

“How quickly can we get some body here to place the board here?” the AHS agent asked the JK Plumbing and Heating worker.

“i am going to have somebody here at 2,” he responded.

Keegan doesn’t have confidence they’ll show.

“I’m 75% sure it won’t happen, simply from what I’ve been reading – he’s been known because of it,” Keegan remarks.

Pettit states a various specialist revealed up two hours later than they initially stated. AHS claims the contractors have actually fixed the furnace.

In a declaration to Information 8, AHS claims the specialist whom first came to Pettit’s house attempted calling her to finish the repairs, but there was no answer yesterday. Pettit claims she never ever got that call. AHS additionally states the specialist did using them before and has now reviews that are positive from clients.

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